At Morpheus, operated by Innovative Technology Consulting LTD ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our SaaS platform, or interact with our services.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
We collect information that you provide directly to us, as well as information generated automatically when you use the Service:
- Account Details: Your name, email address, password, company name, and contact details when you register or request early access.
- Billing & Customer Identifiers: Subscription tier, credit usage history, transaction records, and billing details. All payment card processing is handled securely by our third-party payment processors, including Paddle where applicable. We do not store full credit/debit card numbers.
- Technical Logs & Usage Data: IP addresses, browser types, device information, operating systems, access times, pages viewed, and other diagnostics.
- Prompts, Task History, & Outputs: The instructions, code, configurations, database details, prompts, and files you provide to the platform, as well as the logs, task history, and AI-generated outputs produced during task execution.
- Support Communications: Correspondence, emails, feedback, and transcripts from support requests or sales inquiries.
2. How We Use Your Data
We use the collected information for the following business purposes:
- Providing and Maintaining the Service: Operating the platform, applying usage credits, executing automated tasks, and processing subscriptions.
- Improving Reliability and Performance: Analyzing usage trends, diagnostic logs, and platform interactions to optimize AI task execution, refine workflows, and improve system reliability.
- Security and Abuse Prevention: Monitoring for fraudulent, abusive, or unauthorized activities, enforcing our Terms of Service, and securing our infrastructure.
- Customer Support: Responding to support tickets, resolving technical issues, and assisting with platform setup.
- Audit Trails: Maintaining detailed logs of system actions, tool calls, and approvals to provide auditability and compliance evidence for your organization.
3. Credential Security & Encryption
Morpheus is built with security-first architecture. Any credentials, API keys, private keys, or passwords you connect to the Platform are encrypted in transit and at rest within our secure credential vault. These credentials are used solely to execute the tasks you authorize and are never displayed back in plain text or shared with unauthorized parties. BYOK keys and infrastructure credentials are used only to perform authorised model calls, tool actions, or connected-system workflows requested through the platform.
4. Data Sharing & Disclosures
We do not sell your personal data. We may share your information with trusted third-party service providers required to operate the Service:
- Hosting & Infrastructure: Cloud hosting, database, and storage providers (such as AWS and our private server infrastructure).
- AI API Providers: approved model and AI compute providers used to process prompts, task context, and outputs, depending on your selected deployment and routing configuration. These providers process data under strict confidentiality terms.
- Payment Processors: Secure billing services to handle subscriptions, invoicing, and transactions.
- Communications: Email delivery and support ticketing systems to communicate with you.
- Legal Requirements: If required by law, regulation, or legal process to protect the rights, property, or safety of Innovative Technology Consulting LTD, our users, or the public.
5. Data Access & Deletion Rights
Depending on your location, you may have rights regarding your personal data under global privacy frameworks (such as GDPR or CCPA). These rights may include:
- The right to access and receive a copy of the personal data we hold about you.
- The right to request the correction of inaccurate or incomplete data.
- The right to request the deletion of your personal data, subject to certain legal and compliance retention obligations.
To exercise any of these rights, please submit a request to hello@morpheus.diy. We will respond within the legally required timeframe.
6. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will post any updates on this page and revise the effective date accordingly. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at hello@morpheus.diy.